Emirates Central Cooling Systems Corporation, known as Empower, has announced the launch of its latest customer service center at its headquarters in the Al Jaddaf area of Dubai. This initiative is a strategic move that reflects the company’s ongoing commitment to enhance its services and improve customer experience. The new center is part of Empower’s efforts to strengthen its presence in key locations, facilitating easier access for customers amid the rapid urban development taking place in Dubai.
Ahead of the opening, Ahmad bin Shafar, CEO of Empower, cut the ribbon, joined by various officials from the organization. Empower emphasized that this step aligns with its vision to provide an advanced customer experience based on efficiency and flexibility, catering to the needs of its growing customer base across different areas of Dubai.
Empower serves over 156,000 customers in various regions of Dubai, processing nearly one million transactions each year across multiple platforms, including direct service centers, digital platforms, and smart applications, ensuring a comprehensive experience characterized by efficiency, flexibility, and quick responses.
Key Milestone
Ahmad bin Shafar remarked, “The inauguration of our newest customer service center at the headquarters in Al Jaddaf marks a significant milestone in Empower’s journey and reflects our continuous drive to enhance customer services to meet global standards. We have aimed to design this center as a comprehensive destination that provides a sophisticated service experience, focusing on operational efficiency, accessibility, and rapid transaction completion.” He added, “The opening of the customer service center is part of our strategic commitment to support the accelerating growth in Dubai’s district cooling sector and to enhance our readiness to meet the increasing demand for our services. This aligns with our vision to establish Empower as a leading global provider by offering innovative and sustainable services that meet customer aspirations and support the development of the emirate.”
The customer service center has been designed according to the latest standards to offer an integrated and comfortable environment that allows for efficient and smooth transaction processing. It provides immediate assistance from specialized teams, helping to expedite procedures and ensure the continuous delivery of high-quality services, especially in cases that may be challenging to handle via digital platforms. Furthermore, the center enhances the customer experience by offering a flexible option that combines the convenience of electronic services with direct support when needed, ensuring that all customer needs are met, regardless of their preferences or digital proficiency.