“Marhaba,” the globally recognized brand in airport hospitality under Dnata, has announced the launch of its renowned meet-and-assist services at Manchester Airport, marking its inaugural entry into the UK market.
This expansion offers a comprehensive solution to assist arriving, departing, or connecting travelers in navigating the complexities of airport procedures and late-night flights. The service includes personalized support right up to the boarding gate, featuring expedited passport and security processing, luggage handling, and optional porter services.
Marhaba aims to meet the needs of travelers at Manchester Airport, one of the busiest gateways in the UK, accommodating 27 million passengers annually. The airport operates continuously, particularly busy during summer holidays and major regional events, including football matches, conferences, and music festivals.
Global Trend
The introduction of Marhaba’s services in the UK reflects a growing global trend in airport hospitality, where amenities once reserved for VIPs are now increasingly sought after by families, business travelers, and tourists looking for a stress-free travel experience amidst crowded airports.
Marhaba first launched its services in the United Arab Emirates in 1991 and is now available in eight countries across the Middle East, Europe, Africa, and Australia, including some of the world’s busiest travel hubs like Dubai, Zurich, and Sydney.
Smooth Experience
Cliff Sutherland-Hopkins, CEO of Airport Operations at Dnata, stated: “The launch of Marhaba in the UK is part of our broader strategy to bring Arab hospitality to more travelers around the globe.”
He added: “This expansion underlines our commitment to providing a seamless, efficient, personalized, and high-quality airport experience. As part of Dnata, Marhaba benefits from our strong market presence in the UK across airport operations, catering, retail, and travel services, allowing us to deliver greater value to travelers and our partners.”
Over the years, Marhaba has expanded its service offerings to include expedited immigration processing, luggage handling, access to private airport lounges, and chauffeur-driven transportation services. Recently, the company introduced off-airport services for travelers in Dubai, such as “Your Travel Procedures… Wherever You Are” and “Your Luggage Arrives Anywhere,” alongside options for clients to book access to over 400 airport lounges and meet-and-assist services through Marhaba’s global partners.