Sharjah International Airport Authority has honored a number of winners participating in the “Because We Care…” program, which focuses on gathering feedback and insights from customers regarding the quality of services provided at the airport. This recognition is a tribute to their significant contributions towards enhancing the traveler experience and supporting ongoing development and improvement efforts.
The awards reflect the authority’s commitment to fostering a culture of positive engagement with customers and reinforcing the importance of transparency and listening to the traveler’s voice. This initiative aims to achieve the highest levels of excellence in the services offered, aligning with the authority’s vision of making Sharjah Airport a distinguished hub for travelers in the region.
Dr. Ahmed Al Hamoudi, Director of Customer Service at Sharjah International Airport Authority, stated that the “Because We Care” program serves as an essential tool for the authority to understand the needs and expectations of customers. He emphasized that passenger feedback is a fundamental component of the authority’s developmental journey toward enhancing customer satisfaction.
Sharjah Airport adopts a comprehensive, multi-channel approach to collect customer opinions and feedback, ensuring continuous improvement in the travel experience. This feedback collection includes customer satisfaction surveys available on the official airport website (www.sharjahairport.ae), direct interviews conducted by customer service representatives with travelers, interactions on social media platforms, and digital polls displayed on information screens within the airport terminal.