Abu Dhabi Airports has announced that Zayed International Airport has achieved Level 3 accreditation from the International Air Transport Association’s Customer Experience Accreditation Program. This milestone signifies a significant achievement on the path towards delivering world-class hospitality experiences.
The airport received this accreditation last month, marking a substantial upgrade following its successful retention of Level 1 and Level 2 accreditations. This accomplishment underscores the airport’s dedication to prioritizing guest experience, keeping it at the heart of its operations, and highlights progress in enhancing customer experience across all organizational levels.
The accreditation comes after a sustained period of growth, with the airport welcoming 15.5 million passengers in the first half of 2025, reflecting a 13.2% increase compared to the previous year. This follows an impressive growth rate of 28.1% last year and 44.5% in 2023.
As passenger numbers continue to rise, the aspirations for customer experience at the airport are also evolving rapidly, aiming not just to meet the expectations of an expanding global traveler base, but to surpass them as well.