The Federal Tax Authority has received the “Innovative Government Entity Certificate” (CGInO) from the Global Innovation Institute, achieving the highest international rating granted by the institute, which is 7 stars. This recognition solidifies the significant accomplishments of the authority in the realm of innovation, demonstrating its institutional maturity and global leadership in developing and implementing exceptional innovative practices within the government sector.
Abdulaziz Mohammed Al Mulla, Director General of the Federal Tax Authority, received the international certificate during a meeting with representatives from the Global Innovation Institute at the authority’s headquarters in Dubai. This event was attended by Jassem Haddad, Executive Director of the Support Services Sector at the authority, alongside several officials from both the authority and the institute.
The CGInO certificate is one of the most prestigious global accolades in the field of institutional innovation. It is awarded to entities that successfully integrate sustainable innovation concepts into their strategies, operational processes, and institutional services.
Leadership
Abdulaziz Al Mulla emphasized the importance of obtaining the “Innovative Government Entity Certificate,” stating that this achievement bolsters the authority’s commitment to excellence and its ongoing efforts to enhance leadership across all areas of operation. This is pivotal for contributing to the wise leadership’s vision of making the UAE one of the most advanced and developed countries in the world. He remarked, “We have achieved this global recognition by intensifying our continuous development efforts across all operational sectors of the authority. These accomplishments serve as motivation to continue launching more initiatives and innovations that provide additional facilitation in services offered to stakeholders, within an institutional environment that encourages innovation and creativity.”
Jassem Al Zarouni, CEO of Innovation, stated, “This achievement marks a significant milestone in the authority’s journey to establish a culture of institutional innovation, where innovation has become an integral part of daily operations and a driving force for enhancing services, processes, and customer experiences.”
The Federal Tax Authority clarified that this achievement resulted from comprehensive institutional efforts led by the innovation team, headed by Jassem Al Zarouni and Moza Al Yassi, Vice President. The team prepared the assessment file and fulfilled the accreditation requirements, showcasing the proficiency of national staff. The evaluation procedures involved reviewing relevant documents and records over several sessions, during which various evaluators confirmed the fulfillment of criteria for obtaining the certificate.
The authority indicated that although it has received this certificate for the third consecutive year, the significance of this new recognition lies in its 7-star rating, the highest international assessment awarded by the Global Innovation Institute to entities demonstrating advanced integration among strategy, operations, human resources, and modern technologies. This rating reflects a measurable sustainable impact of innovation initiatives on institutional performance efficiency and service quality, underscoring the Federal Tax Authority’s commitment to a clear strategic vision that enhances institutional innovation and achieves excellence in delivering government services.