On Wednesday, Abu Dhabi Commercial Bank announced the reinstatement of its mobile banking application for retail banking services, following a temporary service disruption. This issue affected only the retail banking app and the customer call center for approximately 48 hours, while the bank continued to deliver all other banking services effectively through its branches, ATMs, card services, and online banking platforms for both individual and corporate clients.
The retail banking application has been reactivated, and while most services are now available to customers, a few basic features are still in the process of being restored. The call center has also been restored and is rapidly regaining its operational capacity.
Alia Arriqat, CEO of Abu Dhabi Commercial Bank Group, expressed sincere apologies to valued customers who faced challenges accessing services during the past 48 hours. He emphasized that the efficiency of their banking services is fundamental to the trust clients place in the bank. He noted that teams worked tirelessly to restore services as quickly as possible while maintaining high security standards. Despite the bank’s advanced infrastructure, he acknowledged the need to continually enhance operational readiness and infrastructure to ensure service delivery meets the expectations of their clients, even in rare exceptional circumstances like this.
The bank expressed gratitude to the Central Bank of the UAE and all relevant authorities for their ongoing support and guidance, as well as appreciation for its employees’ commitment and professionalism, which were critical in navigating this situation. Abu Dhabi Commercial Bank thanked its customers for their understanding and continued trust, reaffirming its commitment to providing banking services that meet the highest standards of excellence and efficiency.