The Ministry of Economy and Tourism organized the second forum aimed at eliminating bureaucracy in Dubai, with the objective of highlighting its initiatives to enhance and streamline its digital services using advanced technologies and artificial intelligence. The event focused on simplifying processes for business owners and individuals while promoting collaboration with both public and private sector partners to achieve the goals of the “Bureaucracy Elimination Program.” The forum was attended by His Excellency Abdulla bin Touq Al Marri, Minister of Economy and Tourism, and His Excellency Dr. Thani bin Ahmed Al Zeyoudi, Minister of Foreign Trade.
The forum saw broad participation from representatives of various federal and local ministries and organizations in the UAE, including Mohammed bin Taliah, Head of Government Services of the UAE, Engineer Abdallah Al Muwaiji, Chairman of the Ajman Chamber of Commerce, Badriah Al Medour, Assistant Undersecretary for Support Services at the Ministry of Economy and Tourism, Marwan Al Zaabi, Assistant Undersecretary for Regions at the Ministry of Climate Change and Environment, and Fatima Al Naqbi, Acting Assistant Undersecretary for Support Services at the Ministry of Finance.
Streamlining Procedures
Abdullah bin Touq emphasized that the UAE government, since launching the Bureaucracy Elimination Program, has been committed to an integrated vision that looks to the future and makes life easier for citizens, residents, and visitors. This is achieved through the development of advanced government services and the establishment of a competitive national model that offers simpler, faster, and more efficient procedures on a global scale, contributing to the growth of economic sectors and fostering a thriving business environment, ultimately improving the quality of life for the community.
In this context, he stated: “The Ministry of Economy and Tourism has made significant strides in supporting the objectives of this national program through comprehensive initiatives that include providing fast and easy digital services for users, fostering a business-friendly environment, and supporting the growth of the private sector to increase economic activities in the country. The ministry has also focused on finding solutions to obstacles and unnecessary procedures that might impede business operations in the UAE, ensuring a comprehensive and sustainable impact of the program.”
In his opening remarks for the forum, he noted: “The ministry was among the pioneering government entities in facilitating procedures and services, particularly during the pandemic in 2020 when it took unprecedented steps to enhance complete digital transformation. A comprehensive vision for the full transition to the digital space was adopted, and just three years after the pandemic, all our services are now available through the ministry’s website and digital application. This step aimed to reduce bureaucratic complexities and enhance the efficiency of various business activities.”
Engineer Mohammed bin Taliah, Head of Government Services in the UAE, noted that the second phase of the Bureaucracy Elimination Program focuses on digital bureaucracy reduction, enhancing intergovernmental connectivity to facilitate procedures, expedite information exchange, and minimize routine processes in service delivery. He mentioned that the UAE government continues to work towards solidifying the bureaucracy elimination approach and fostering innovation that places individuals at the center of policies, initiatives, projects, and services, ensuring a sustainable quality of life and a community that is more prepared and resilient for the future.
The forum featured several presentations on the digital services the Ministry of Economy and Tourism is developing and redesigning for the upcoming phase to improve the experience of beneficiaries. Discussions included the latest developments regarding the Bureaucracy Elimination Program, the tangible achievements thus far, and its role in enhancing the competitiveness of government service systems in the country, as well as future directions and innovative practices aimed at improving the effectiveness of government services and simplifying procedures for citizens, residents, and visitors.
Initiative “Excellence in Leadership”
During the event, the ministry announced the launch of a new initiative to support the efforts of eliminating bureaucracy, called “Excellence in Leadership.” This initiative stems from the ministry’s vision to center human priorities and aims to enhance the quality of life for every citizen and resident in the country, enabling them to optimally benefit from available opportunities, and boosting their productivity and creativity. The initiative aligns with the second phase of the Bureaucracy Elimination Program and focuses on individuals and institutions, especially small and medium-sized enterprises, contributing to building a more prosperous and advanced community, reflecting the UAE’s position as a supportive and enabling country in various aspects of life.
New Graduates
The forum also announced the graduation of a new cohort from the Digital Service Design course, which teaches essential principles and foundations for designing innovative digital services based on the 2.0 Government Service Development methodology from the UAE government. This training provides a seamless experience that saves time and effort for users, preparing national professionals capable of actively contributing to the country’s bureaucratic elimination efforts.