Dubai Customs has solidified its global reputation in workplace development by receiving recognition as a “Great Place to Work” for the sixth consecutive year. This achievement underscores its commitment to fostering employee empowerment and enhancing job quality. With this accreditation, Dubai Customs has become the first customs authority worldwide to consistently achieve this high international classification.
This milestone highlights the organization’s comprehensive approach to human capital management, which is centered on building a culture of trust, encouraging innovation, and creating a supportive work environment that enhances institutional performance and promotes teamwork. These efforts align with its strategic directions and future development priorities, focusing on putting people at the heart of progress.
Mohammed Al Ghaffari, Executive Director of Human Resources at Dubai Customs, noted that the continued global recognition for six years exemplifies the organization’s strong commitment to providing a motivating workplace that emphasizes investment in human capital as the key driver for sustainable institutional growth. He affirmed that Dubai Customs prioritizes nurturing an innovative culture and places work-life balance at the core of its objectives, striving to create a stimulating work environment that unleashes creativity and encourages active participation, ultimately ensuring that employee efforts translate into tangible accomplishments that advance the organization’s goals and enhance its leadership position. This approach aligns with Dubai’s social and economic D33 agenda.
Al Ghaffari also mentioned that the results from assessments and surveys conducted by Great Place to Work indicated high levels of employee satisfaction and trust in the work environment at Dubai Customs. This reflects deep institutional loyalty and a sense of professional worth among its personnel, confirming the success of established policies aimed at improving the work environment and quality of work life through exceptional workplace conditions.
Furthermore, he stated that Dubai Customs will continue to evolve its work systems and adopt best global practices in measuring organizational culture. It aims to design performance indicators that prioritize employee well-being while enhancing operational efficiency, in line with the Dubai Government’s vision for global leadership in sustaining and enhancing a work environment based on recognition, participation, and innovation.